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Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Bibliografske podrobnosti
Glavni avtor: Ford, Robert C.
Drugi avtorji: Sturman, Michael C., Heaton, Cherrill P.
Format: Printed Book
Izdano: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012.
Izdaja:international edition
Teme:
Online dostop:http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html