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Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Bibliographic Details
Main Author: Ford, Robert C.
Other Authors: Sturman, Michael C., Heaton, Cherrill P.
Format: Printed Book
Published: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012.
Edition:international edition
Subjects:
Online Access:http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html