Showing 1 - 2 results of 2 for search 'Heaton, Cherrill P.', query time: 0.01s Refine Results
  1. 1
    Managing the guest experience in hospitality
    by Ford, Robert C.
    Published 2000
    Other Authors: “...Heaton, Cherrill P....”
    Printed Book
  2. 2
    Managing quality service in hospitality : how organizations achieve excellence in the guest experience
    by Ford, Robert C.
    Published 2012
    Other Authors: “...Heaton, Cherrill P....”
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    Get full text
    Get full text
    Printed Book
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