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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
| Autor principal: | |
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| Outros Autores: | , |
| Formato: | Printed Book |
| Publicado em: |
Clifton Park, N.Y. :
Delmar, Cengage Learning,
c2012.
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| Edição: | international edition |
| Assuntos: | |
| Acesso em linha: | http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html |
Internet
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.htmlhttp://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html
MG University
| Área/Cota: |
658 FOR/M |
|---|---|
| Cód. Barras: | Informação em tempo real indisponível |