Loading...

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Bibliografiske detaljer
Hovedforfatter: Ford, Robert C.
Andre forfattere: Sturman, Michael C., Heaton, Cherrill P.
Format: Printed Book
Udgivet: Clifton Park, N.Y. : Delmar, Cengage Learning, c2012.
Udgivelse:international edition
Fag:
Online adgang:http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html
http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html