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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
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| Other Authors: | , |
| Format: | Printed Book |
| Published: |
Clifton Park, N.Y. :
Delmar, Cengage Learning,
c2012.
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| Edition: | international edition |
| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html |