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Managing quality service in hospitality : how organizations achieve excellence in the guest experience
| Main Author: | |
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| Other Authors: | , |
| Format: | Printed Book |
| Published: |
Clifton Park, N.Y. :
Delmar, Cengage Learning,
c2012.
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| Edition: | international edition |
| Subjects: | |
| Online Access: | http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html |
| LEADER | 01040cam a22002297a 4500 | ||
|---|---|---|---|
| 020 | |a 9781111307738 | ||
| 082 | 0 | 0 | |a 658 |b FOR/M |
| 100 | 1 | |a Ford, Robert C. | |
| 245 | 1 | 0 | |a Managing quality service in hospitality : how organizations achieve excellence in the guest experience |
| 250 | |a international edition | ||
| 260 | |a Clifton Park, N.Y. : |b Delmar, Cengage Learning, |c c2012. | ||
| 300 | |a xxvii, 516 p. : |b col. ill. ; | ||
| 650 | 0 | |a Hospitality industry | |
| 650 | 0 | |a Hospitality industry | |
| 700 | 1 | |a Sturman, Michael C. | |
| 700 | 1 | |a Heaton, Cherrill P. | |
| 856 | 4 | 2 | |u http://www.loc.gov/catdir/enhancements/fy1303/2010936298-b.html |
| 856 | 4 | 2 | |u http://www.loc.gov/catdir/enhancements/fy1303/2010936298-d.html |
| 856 | 4 | 1 | |u http://www.loc.gov/catdir/enhancements/fy1303/2010936298-t.html |
| 942 | |c BK | ||
| 999 | |c 113694 |d 113694 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_000000000000000_FOR_M |7 0 |8 NFIC |9 110436 |a STS |b STS |c GEN |d 2015-05-13 |e Bill No. 001275 dtd 28/02/2015 of Current books , Kottayam |g 6819.12 |l 0 |o 658 FOR/M |p STS1238 |r 2015-05-13 |w 2015-05-13 |y BK | ||