Managing the guest experience in hospitality

Bibliographic Details
Main Author: Ford, Robert C.
Other Authors: Heaton, Cherrill P.
Format: Printed Book
Language:English
Published: Albany, NY : Delmar/Thomson Learning, 2000.
Subjects:
Hospitality- Guest
Description
Physical Description:xxiv, 432 p ill. ; 24 cm.
ISBN:0766814157

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