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  1. 1
    Performance driven CRM /
    per Brown, Stanley A .
    Publicat 2006
    Printed Book
  2. 2
    Customer relationship management: A strategic imperative in the world of e-business
    per Brown, Stanley A, Ed
    Publicat 2000
    Printed Book
  3. 3
    Performance driven CRM: How to make your customer relationship management vision a reality
    Printed Book
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