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  1. 1
    Consumer relationship management
    by Vetrivel, T
    Published 2011
    Printed Book
  2. 2
    Amaze your customers: creative tips on winning and keeping your customers /
    by Zanetti, Daniel .
    Published 2006
    Printed Book
  3. 3
    Performance driven CRM /
    by Brown, Stanley A .
    Published 2006
    Printed Book
  4. 4
    Big book of customer service training games /
    by Carlaw, Peggy .
    Published 2004
    Printed Book
  5. 5
    Customer relationship managemant: geting it right /
    by Kincaid, Judith W .
    Published 2006
    Printed Book
  6. 6
    Customer relationship: a key to corporate success /
    by Venkatta Ramana
    Published 2003
    Printed Book
  7. 7
    Customer care/
    by Bee,Frances
    Published 2000
    Printed Book
  8. 8
    ICFAI dictionary of customer relationship management terms /
    by Pradeep Kumar, .
    Published 2007
    Printed Book
  9. 9
    Researching customer satisfaction and loyalty: how to find out what people really think /
    by Szwarc, Paul .
    Published 2007
    Printed Book
  10. 10
    Harvard business review on customer relationship management /
    by -, .
    Published 2001
    Printed Book
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