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  1. 1
    Public relations for sales and marketing management
    Por Wragg, David
    Publicado em 1987
    Printed Book
  2. 2
    Customer relationship management: A key to corporate success
    Por Venkata Ramana, V and Somayajulu, G
    Publicado em 2005
    Printed Book
  3. 3
    Customer driven services management
    Por Balachandran, S
    Publicado em 2004
    Printed Book
  4. 4
    One to one manager: Real world lessons in customer relationship management
    Por Peppers, Don and Rogers, Martha
    Publicado em 1999
    Printed Book
  5. 5
    Customer relationship management: Getting it right
    Por Kincaid, Judith W
    Publicado em 2003
    Printed Book
  6. 6
    Performance driven CRM: How to make your customer relationship management vision a reality
    Por Brown, Stanley A and Gulycz, Moosha
    Publicado em 2006
    Printed Book
  7. 7
    Customer relationship management: Fast track solutions
    Por Blomquist, Ralf, et al
    Publicado em 2006
    Printed Book
  8. 8
    Customer relationship management: Concepts and cases
    Por Alok Kumar Rai
    Publicado em 2008
    Printed Book
  9. 9
    Measuring customer satisfaction
    Por Gerson, Richard F
    Publicado em 2004
    Printed Book
  10. 10
    Researching customer satisfaction and loyalty: How to find out what peoplereally think
    Por Szwarc, Paul
    Publicado em 2006
    Printed Book
  11. 11
    Exceptional customer service: Gioing beyond your good service to exceed the customer's expectation
    Por Ford, Lisa, et al
    Publicado em 2009
    Printed Book
  12. 12
    Customer relationship management
    Por Peeru Mohamed, H and Sagadevan, A
    Publicado em 2008
    Printed Book
  13. 13
    Managing customer relationship: Codes and guidelins
    Por Yoginder Singh
    Publicado em 2011
    Printed Book
  14. 14
    How to be better at customer care
    Por Foster, Timothy
    Publicado em 2005
    Printed Book
  15. 15
    Electronic customer relationship management
    Printed Book
  16. 16
    CRM Handbook: a Business guide to Customer relationship management
    Por Dyche, Jill
    Publicado em 2013
    Printed Book
  17. 17
    Customer Value Investment
    Por Mahajan, Gautham
    Publicado em 2008
    Printed Book
  18. 18
    Customer Relationship Management
    Printed Book
  19. 19
    Customer Relationship Management
    Printed Book
  20. 20
    Customer relationship management: Concepts and cases
    Por Alok Kumar Rai
    Publicado em 2014
    Printed Book
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