Complaint is a gift : recovering customer loyality when thing go wrong

समान संसाधन

• Complaint management excellence creating customer loyality through service recovery
  द्वारा: Cook, Sarah
  प्रकाशित: (2012)
• Handbook of customer satisfaction and loyality management
  द्वारा: Hill, Nigel; Alexander, Jim
  प्रकाशित: (2013)
• Intention economy : when customers take charge
  द्वारा: Searls, Doc
  प्रकाशित: (2012)
• Customer in the boardroom ? crafting customer - based business strategy
  द्वारा: Bijapurkar, Rama
  प्रकाशित: (2012)
• Superior customer value: strategies for winning and retaining customers
  द्वारा: Weinstein, Art
  प्रकाशित: (2012)