Complaint is a gift : recovering customer loyality when thing go wrong

Bibliographic Details
Main Author: Barlow, Janella; Meller, Claus
Format: Printed Book
Published: Collins Business 2008
Subjects:
Customer relations management > CRM

University of Kerala

Holdings details from University of Kerala
Call Number: O142,3M21,C 32G5,G5;1(CR)-G5;2 (CR)G5;3,G5;6
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