APA Edition Citation

Barlow, J. M. (2008). Complaint is a gift: Recovering customer loyality when thing go wrong.

Chicago Edition Citation

Barlow, Janella; Meller. Complaint Is a Gift: Recovering Customer Loyality When Thing Go Wrong. Collins Business, 2008.

MLA Edition Citation

Barlow, Janella; Meller. Complaint Is a Gift: Recovering Customer Loyality When Thing Go Wrong. 2008.

Warning: These citations may not always be 100% accurate.