Beyood loyalty : the next generation of strategic customer relationship management

Eitemau Tebyg

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• Strategic management in the next millennium: Challenges & opportunities
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  Cyhoeddwyd: (2000)
• Encyclopaedia of strategic marketing management, Vol.05: The psychology of relationship selling
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  Cyhoeddwyd: (2005)
• Strategic Management
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  Cyhoeddwyd: (2012)