Zikmund, W. G. a. . M. (2012). Customer Relationship Management: Integrating marketing strategy and Information Technology.
Chicago Edition CitationZikmund, William G and McLeod. Customer Relationship Management: Integrating Marketing Strategy and Information Technology. Wiley-India,: New Delhi, 2012.
MLA引文Zikmund, William G and McLeod. Customer Relationship Management: Integrating Marketing Strategy and Information Technology. 2012.
警告:这些引文格式不一定是100%准确.