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Encyclopaedia of customer relationship management. 4V Strategy, tools and techniques /
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| Format: | Printed Book |
| Language: | Undetermined |
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London :
Koros Press Ltd ,
2012.
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| Item Description: | V1.Consumer retention and satisfaction in business management,V2.Strategies in customer relationship management,V3.Tools of communication in customer relationship management,V4.Business and consumer rights |
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| ISBN: | 978178163 |