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Total quality management /
| Tác giả chính: | |
|---|---|
| Tác giả khác: | |
| Định dạng: | Printed Book |
| Ngôn ngữ: | English |
| Được phát hành: |
New Delhi:
Prentice- Hall of India,
2004.
|
Mục lục:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem