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Total quality management /
| Главный автор: | |
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| Другие авторы: | |
| Формат: | Printed Book |
| Язык: | English |
| Опубликовано: |
New Delhi:
Prentice- Hall of India,
2004.
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Оглавление:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem