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Total quality management /
| Auteur principal: | |
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| Autres auteurs: | |
| Format: | Printed Book |
| Langue: | English |
| Publié: |
New Delhi:
Prentice- Hall of India,
2004.
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Table des matières:
- 1. Introduction - World Scenario, National Issues, Quality Education, Efficiency vs. Effectiveness, Drivers of Quality 2. Principles of Total Quality Management 3. Total Quality Management Philosophy 4. Quality Planning 5. Customer Orientation 6. Problem