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Total quality management /
| 主要作者: | |
|---|---|
| 格式: | Printed Book |
| 语言: | English |
| 出版: |
Delhi:
Pearson Education Asia,
1999.
|
| 版: | Ed.2 |
书本目录:
- 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)