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Total quality management /
| 1. autor: | |
|---|---|
| Format: | Printed Book |
| Język: | English |
| Wydane: |
Delhi:
Pearson Education Asia,
1999.
|
| Wydanie: | Ed.2 |
Spis treści:
- 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)