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Total quality management /
| 第一著者: | |
|---|---|
| フォーマット: | Printed Book |
| 言語: | English |
| 出版事項: |
Delhi:
Pearson Education Asia,
1999.
|
| 版: | Ed.2 |
目次:
- 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)