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Total quality management /
| Autor Principal: | |
|---|---|
| Formato: | Printed Book |
| Idioma: | English |
| Publicado: |
Delhi:
Pearson Education Asia,
1999.
|
| Edición: | Ed.2 |
Table of Contents:
- 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)