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Total quality management /

Sonraí Bibleagrafaíochta
Príomhúdar: Besterfield, dale H et al
Formáid: Printed Book
Teanga:English
Foilsithe: Delhi: Pearson Education Asia, 1999.
Eagrán:Ed.2
Clár Ábhair:
  • 1. Leadership 2. Customer Satisfaction 3. Employee Involvement 4. Continuous Process Improvement 5. Supplier Partnership 6. Performance Measures 7. Statistical Process Control (SPC) 8. Quality Systems 9. Benchmarking 10. Quality Function Deployment (QFD)