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20200624134635.0 |
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160503b xxu||||| |||| 00| 0 eng d |
| 082 |
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|a 658.8 ZEI/S
|
| 100 |
|
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|a Zeithaml, Valarie A.
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| 245 |
|
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|a Services marketing:
|b integrating customer focus across the firm/
|c Valarie A. Zeithaml, Mary Jo Bitner
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| 260 |
|
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|a New Delhi:
|b Tata Mc Graw Hill,
|c 2003
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| 300 |
|
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|a 668p.
|
| 942 |
|
|
|2 ddc
|c BK
|
| 999 |
|
|
|c 328946
|d 328946
|
| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 658_800000000000000_ZEI_S
|7 0
|9 375538
|a CSC
|b CSC
|c ST1
|d 2016-05-03
|i 11299
|l 0
|o 658.8 ZEI/S
|p CSC11299
|r 2016-05-03
|w 2016-05-03
|y BK
|