| descrición da copia: | Contents: 1. Understanding communication 2. Barriers to communication 3. Oral communication, business presentations and listening 4. Written communication 5. Reports and proposals 6. Writing business letters, memoranda and e-mails 7. Non-verbal communication 8. Mass media communication and public relations management 9. Meetings 10. Cross-cultural and global communication 11. Communication and information technology 12. Writing employment Messages 13. Employment interviews 14. Legal and ethical aspects of business communication 15. Business etiquette |
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