Service marketing : integrating customer focus across the firm /

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Bibliographic Details
Main Author: Zeithaml, Valarie A.
Other Authors: Bitner, Mary Jo, Gremler, Dwayne, Pandit, Ajay
Format: Printed Book
Language:English
Published: New Delhi : McGraw Hill, 2018.
Edition:7th ed.
Description
Physical Description:xxxvi, 582 p.
ISBN:9789353160777

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