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|a 658.809
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| 100 |
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|a Zeithaml, Valarie A.
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| 245 |
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|a Service marketing :
|c Valarie A. Zeithaml et. al.
|b integrating customer focus across the firm /
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| 250 |
|
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|a 5th ed.
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| 260 |
|
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|b Tata McGraw Hill,
|c 2011.
|a New Delhi :
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| 300 |
|
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|a xxvii, 763 p.
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| 700 |
|
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|a Bitner, Mary Jo
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| 700 |
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|a Gremler, Dwayne
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| 700 |
|
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|a Pandit, Ajay
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| 942 |
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|c BK
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|p CMS10950
|r 2019-07-03
|s 2019-02-14
|w 2016-11-18
|y BK
|