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|a Besterfield, Dale H.
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|a Total quality management /
|c Dale H. Besterfield ..et. al.
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| 250 |
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|a 3rd ed.
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|b Pearson,
|c 2011.
|a New Delhi :
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|a xxii, 558 p.
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|a Michna, Carol Besterfield
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|a Sacre, Mary Besterfield
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