All customers are irrational : understanding what they think, what they feel, and what keeps them coming back /

Similar Items

• Building great customer experiences
  od: Ivens, John; Author, i dr.
  Izdano: (2005)
• The Truth about what customers really
  od: Solmon, Michael R
  Izdano: (2010)
• The future of competition co-creating unique value with customers
  od: Prahlad, C.K
  Izdano: (2004)
• Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
  od: Michael D. johnson Anders Gustafsson
  Izdano: (2000)
• Managing customers through ecocnomic cycles
  od: McKean
  Izdano: (2010)