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Who's your gladys : how to turn even the most difficult customer into your biggest fan /

書目詳細資料
主要作者:	Suttle, Marilyn
其他作者:	Vest, Lori Jo
格式:	Printed Book
語言:	English
出版:	New York : Astha Publishers and Distributors, 2009.
主題:	Customer sevice Management

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