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Who's your gladys : how to turn even the most difficult customer into your biggest fan /

Bibliografski detalji
Glavni autor:	Suttle, Marilyn
Daljnji autori:	Vest, Lori Jo
Format:	Printed Book
Jezik:	English
Izdano:	New York : Astha Publishers and Distributors, 2009.
Teme:	Customer sevice Management

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