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Who's your gladys : how to turn even the most difficult customer into your biggest fan /

Xehetasun bibliografikoak
Egile nagusia:	Suttle, Marilyn
Beste egile batzuk:	Vest, Lori Jo
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	New York : Astha Publishers and Distributors, 2009.
Gaiak:	Customer sevice Management

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