Who's your gladys : how to turn even the most difficult customer into your biggest fan /

Bibliographic Details
Main Author: Suttle, Marilyn
Other Authors: Vest, Lori Jo
Format: Printed Book
Language:English
Published: New York : Astha Publishers and Distributors, 2009.
Subjects:
Customer sevice
Management
Description
Physical Description:224p.
ISBN:9780814414392

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