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Service operations management: improving service delivery/

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التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Johnston, Robert
مؤلفون آخرون:	Clark, Graham, Shulver, Michael
التنسيق:	Printed Book
منشور في:	Harlow: Pearson Education Limited, 2012.
الطبعة:	4th ed.
الموضوعات:	Service industries-Management. Production management. Customer services-Management.

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