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| LEADER |
01147cam a2200229 i 4500 |
| 999 |
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|c 81385
|d 81385
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| 020 |
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|a 9780273740483 (pbk.)
|
| 082 |
0 |
0 |
|a 658.5
|b Q2
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| 100 |
1 |
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|a Johnston, Robert.
|9 45178
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| 245 |
1 |
0 |
|a Service operations management:
|b improving service delivery/
|c Robert Johnston, Graham Clark and Michael Shulver.
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| 250 |
|
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|a 4th ed.
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| 260 |
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|a Harlow:
|b Pearson Education Limited,
|c 2012.
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| 300 |
|
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|a xxii, 460 p.
|b color illustrations ;
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| 500 |
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|a Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
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| 504 |
|
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|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Service industries-Management.
|9 26720
|
| 650 |
|
0 |
|a Production management.
|9 45265
|
| 650 |
|
0 |
|a Customer services-Management.
|9 45180
|
| 700 |
1 |
|
|a Clark, Graham.
|9 45181
|
| 700 |
1 |
|
|a Shulver, Michael.
|9 45182
|
| 942 |
|
|
|c BK
|
| 952 |
|
|
|0 0
|1 0
|4 0
|5 0
|6 658_500000000000000_Q2
|7 0
|9 73425
|a MGUL
|b MGUL
|c GEN
|d 2016-02-24
|e Calicut Book Distributors Bill No 009985 dated 01.02.2016
|g 5647.47
|l 1
|o 658.5 Q2
|p 54074
|r 2019-01-24
|s 2019-01-15
|y BK
|