Service operations management: improving service delivery/

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Bibliographic Details
Main Author: Johnston, Robert
Other Authors: Clark, Graham, Shulver, Michael
Format: Printed Book
Published: Harlow: Pearson Education Limited, 2012.
Edition:4th ed.
Subjects:
Service industries-Management.
Production management.
Customer services-Management.
Description
Item Description:Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Physical Description:xxii, 460 p. color illustrations ;
Bibliography:Includes bibliographical references and index.
ISBN:9780273740483 (pbk.)

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