Michael D. johnson Anders Gustafsson. (2000). Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey-Bass A Wiley Company.
Chicago Edition CitationMichael D. johnson Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass A Wiley Company, 2000.
MLA Edition CitationMichael D. johnson Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey-Bass A Wiley Company, 2000.
Warning: These citations may not always be 100% accurate.