Cita APA

Michael D. johnson Anders Gustafsson. (2000). Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey-Bass A Wiley Company.

Chicago Edition Citation

Michael D. johnson Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. San Francisco: Jossey-Bass A Wiley Company, 2000.

Cita MLA

Michael D. johnson Anders Gustafsson. Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System. Jossey-Bass A Wiley Company, 2000.