Researching customer satisfaction & loyalty:How to find out what people really think

Detalhes bibliográficos
Autor principal: Paul Szwarc
Formato: Printed Book
Publicado em: New Delhi Kogan Page India 2005
Assuntos:
Consumer Satisfaction
Customer loyalty
Acesso em linha:https://books.google.co.in/books?id=idMB1igjEmoC&pg=PA3&lpg=PA3&dq=Researching+customer+satisfaction+%26+loyalty:How+to+find+out+what+people+really+think&source=bl&ots=G-fV_58-Pk&sig=lFJuX_xSkQmHofYP-vWBYkboIo0&hl=en&sa=X&ved=0CEEQ6AEwBmoVChMIy6KCwfWVxgIVRBO8Ch1YywAQ#v=onepage&q=Researching%20customer%20satisfaction%20%26%20loyalty%3AHow%20to%20find%20out%20what%20people%20really%20think&f=false

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https://books.google.co.in/books?id=idMB1igjEmoC&pg=PA3&lpg=PA3&dq=Researching+customer+satisfaction+%26+loyalty:How+to+find+out+what+people+really+think&source=bl&ots=G-fV_58-Pk&sig=lFJuX_xSkQmHofYP-vWBYkboIo0&hl=en&sa=X&ved=0CEEQ6AEwBmoVChMIy6KCwfWVxgIVRBO8Ch1YywAQ#v=onepage&q=Researching%20customer%20satisfaction%20%26%20loyalty%3AHow%20to%20find%20out%20what%20people%20really%20think&f=false

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