Researching customer satisfaction & loyalty:How to find out what people really think

Bibliographic Details
Main Author: Paul Szwarc
Format: Printed Book
Published: New Delhi Kogan Page India 2005
Subjects:
Consumer Satisfaction
Customer loyalty
Online Access:https://books.google.co.in/books?id=idMB1igjEmoC&pg=PA3&lpg=PA3&dq=Researching+customer+satisfaction+%26+loyalty:How+to+find+out+what+people+really+think&source=bl&ots=G-fV_58-Pk&sig=lFJuX_xSkQmHofYP-vWBYkboIo0&hl=en&sa=X&ved=0CEEQ6AEwBmoVChMIy6KCwfWVxgIVRBO8Ch1YywAQ#v=onepage&q=Researching%20customer%20satisfaction%20%26%20loyalty%3AHow%20to%20find%20out%20what%20people%20really%20think&f=false

Internet

https://books.google.co.in/books?id=idMB1igjEmoC&pg=PA3&lpg=PA3&dq=Researching+customer+satisfaction+%26+loyalty:How+to+find+out+what+people+really+think&source=bl&ots=G-fV_58-Pk&sig=lFJuX_xSkQmHofYP-vWBYkboIo0&hl=en&sa=X&ved=0CEEQ6AEwBmoVChMIy6KCwfWVxgIVRBO8Ch1YywAQ#v=onepage&q=Researching%20customer%20satisfaction%20%26%20loyalty%3AHow%20to%20find%20out%20what%20people%20really%20think&f=false

MG University

Holdings details from MG University
Call Number: 658.812 PAU/R
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