APA Edition Citation

Paul Szwarc. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. Kogan Page India.

Chicago Edition Citation

Paul Szwarc. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. New Delhi: Kogan Page India, 2005.

MLA Edition Citation

Paul Szwarc. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. Kogan Page India, 2005.

Warning: These citations may not always be 100% accurate.