Cita APA

Paul Szwarc. (2005). Researching customer satisfaction & loyalty: How to find out what people really think. Kogan Page India.

Citación estilo Chicago

Paul Szwarc. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. New Delhi: Kogan Page India, 2005.

Cita MLA

Paul Szwarc. Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think. Kogan Page India, 2005.