Kaizen Strategies for customer care:How to create a powerful customer care program - and make it work

Detalhes bibliográficos
Autor principal: Patricia Wellington
Formato: Printed Book
Publicado em: Delhi Addison Wesley Longman 1995
Assuntos:
Total Quality Management
Customer Services
Industrial management
Comparative management
Acesso em linha:https://books.google.co.in/books/about/Kaizen_Strategies_for_Customer_Care.html?id=KCYPAQAAMAAJ

Internet

https://books.google.co.in/books/about/Kaizen_Strategies_for_Customer_Care.html?id=KCYPAQAAMAAJ

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