Kaizen Strategies for customer care:How to create a powerful customer care program - and make it work

Bibliographic Details
Main Author: Patricia Wellington
Format: Printed Book
Published: Delhi Addison Wesley Longman 1995
Subjects:
Total Quality Management
Customer Services
Industrial management
Comparative management
Online Access:https://books.google.co.in/books/about/Kaizen_Strategies_for_Customer_Care.html?id=KCYPAQAAMAAJ

Internet

https://books.google.co.in/books/about/Kaizen_Strategies_for_Customer_Care.html?id=KCYPAQAAMAAJ

MG University

Holdings details from MG University
Call Number: 658.812 WEL/K
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