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Kaizen Strategies for customer care:How to create a powerful customer care program - and make it work

Dades bibliogràfiques
Autor principal:	Patricia Wellington
Format:	Printed Book
Publicat:	Delhi Addison Wesley Longman 1995
Matèries:	Total Quality Management Customer Services Industrial management Comparative management
Accés en línia:	https://books.google.co.in/books/about/Kaizen_Strategies_for_Customer_Care.html?id=KCYPAQAAMAAJ

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