APA Edition Citation

Patricia Wellington. (1995). Kaizen Strategies for customer care: How to create a powerful customer care program - and make it work. Addison Wesley Longman.

Chicago Edition Citation

Patricia Wellington. Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program - and Make It Work. Delhi: Addison Wesley Longman, 1995.

MLA Edition Citation

Patricia Wellington. Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program - and Make It Work. Addison Wesley Longman, 1995.

Warning: These citations may not always be 100% accurate.