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SELF-ASSESSMENT OF THE QUALITY OF SERVICES OFFERED BY THE SALES PERSONNEL IN ORGANIZED RETAIL MARKETS IN KERALA
The subject of the study is to enable the sales personnel to undertake a self-assessment of the quality of services offered by them in the organized retail markets in Kerala. During the pilot study, it was found that almost all the sales personnel whom the researcher contacted were willing to cooper...
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| Format: | Printed Book |
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IMPACT: International Journal of Research in Humanities, Arts and Literature
2018
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| Online Access: | http://10.26.1.76/ks/007831.pdf |