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Information Technology Applications in Tourism and Hospitality: CRITICAL Analysis of Empirical Evidences from 1999-2013
Information is the life-blood of the travel and hospitality industry (Sheldon, 1997). Utilizing and managing suitable information technology is essential for tourism and hospitality sectors to satisfy their customers. In the present study, the diverse literature available worldwide on the adoption o...
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| Format: | Journal Article |
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Abhigyan
2015
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| Summary: | Information is the life-blood of the travel and hospitality industry (Sheldon, 1997). Utilizing and
managing suitable information technology is essential for tourism and hospitality sectors to
satisfy their customers. In the present study, the diverse literature available worldwide on the
adoption of information communication technology in the tourism and hospitality sector has
been explored. Its main purpose is to understand the trend of various research aspects prevailing
in the field of tourism and hospitality. In order to review the relevant literature, research papers
have been collected from the referred journals related to information communication technology,
tourism and hospitality. By using interpretative approach, the important measures like Research
Methodology, Sample Size, Respondents' Profile, Model and Research Findings have been taken
for further enquiry. Current paper establishes a strong conceptual framework for researchers by
thoroughly analyzing the empirical studies of last 15 years i.e. from the year 1999-2013. The
paper demonstrates that IT is increasingly becoming critical for the competitive operations for
the tourism and hospitality organizations as well as for managing the distribution and marketing
of organizations on a global scale.
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| Physical Description: | Vol 33 No. 1 (April-June 2015) |