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Effective customer service: ten steps for technical professions/

Bibliografski detalji
Glavni autor: Goetsch, David L.
Daljnji autori: Davis, Stanley, Jaydeep Mukherjee
Format: Printed Book
Izdano: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004.
Teme:
Online pristup:http://www.loc.gov/catdir/toc/fy038/2003051172.html