Effective customer service: ten steps for technical professions/

Bibliographic Details
Main Author: Goetsch, David L.
Other Authors: Davis, Stanley, Jaydeep Mukherjee
Format: Printed Book
Published: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004.
Subjects:
Customer services.
Online Access:http://www.loc.gov/catdir/toc/fy038/2003051172.html

Internet

http://www.loc.gov/catdir/toc/fy038/2003051172.html

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