APA Edition Citation

Goetsch, D. L., Davis, S., & Jaydeep Mukherjee. (2004). Effective customer service: Ten steps for technical professions. Pearson Prentice Hall.

Chicago Edition Citation

Goetsch, David L., Stanley Davis, and Jaydeep Mukherjee. Effective Customer Service: Ten Steps for Technical Professions. Upper Saddle River, N.J.: Pearson Prentice Hall, 2004.

MLA Edition Citation

Goetsch, David L., et al. Effective Customer Service: Ten Steps for Technical Professions. Pearson Prentice Hall, 2004.